Talk to someone who knows the product.
Whether you are issuing your first card or moving a few hundred vendors onto their own cards, we can walk you through what the controls actually do — and what they do not.
- Answers from the team that builds it, not a script.
- Pricing, limits, and bulk issuance, with the real numbers.
- A demo only if a screen share is genuinely faster.
Send us a message
We read every message and reply within one business day.
Pick the channel that matches what you need.
For most things, email is fastest. Each desk below opens a message with its subject already written, which is what routes it once it arrives.
Customer support
Questions about your account, a transaction, or a specific card. We aim to respond within one business day.
support@zilmoney.comSales & partnerships
Volume pricing, API access, or integrating Virtual Card Maker into your own product.
support@zilmoney.comPress & media
Press enquiries, brand assets, founder interviews, and media partnerships.
support@zilmoney.comPrivacy & legal
Data requests, privacy questions, and other legal matters. Subject to verification.
support@zilmoney.com
Call us
Speak to the team during business hours. For anything account-specific, have the email the account is under to hand.
+1 (408) 775-7720Support hours
Email support runs Monday to Friday, 9am to 6pm Central Time. Outside those hours, send urgent account issues to support@zilmoney.com and we pick them up at the start of the next business day.
Visit us, or write to us.
- Corporate office111 N Market StSan Jose, CA 95113
Zil Money, the payments platform Virtual Card Maker is built and operated on.
- Mailing addressPO Box 6543Tyler, TX 75711United States
For physical mail on legal matters, email support@zilmoney.com first so we can route it correctly.
A form is not always the fastest route.
If you would rather see it than read about it, or you already have an account and this is about your own cards, start here instead.
What happens to your message.
- 01Immediately
It reaches a person, not a queue
The topic you pick routes it — pricing, bulk issuance, and API questions each go to the people who own them.
No ticket number, no tier-one script.
- 02Within one business day
You get an actual answer
Limits, fees, and what the controls do and do not cover — written plainly, with the real numbers where there are any.
Replies come from the product team.
- 03Only if it helps
A screen share, if writing is slower
Some questions are faster shown than described. If yours is one, we offer a time — otherwise we stay in the thread.
Thirty minutes, no obligation.
Eight answers that might save you the message.
These are the ones we are asked most, each written out in full and with the numbers. Still not covered? That is what the form is for.
How do I issue my first card?
The five steps between opening an account and handing someone a card.
What spend controls are there?
Limits, merchant locks, countries, and expiry, screen by screen.
The questions everyone asks
Cost, speed, physical cards, wallets, and the API, answered plainly.
How is my data handled?
What we collect, why we hold it, and how to have it removed.
What does it cost?
The fee structure, per card and per month, with the numbers.
How do virtual cards work?
What the number is, how it is funded, and what happens at authorisation.
Are they safe?
Limits, merchant locks, and what a leaked number is actually worth.
Can I issue from our own systems?
The API, its endpoints, and bulk issuance from a spreadsheet.
VirtualCardMaker.com, powered by Zil Money, is a financial technology company, not a bank. Banking and money movement services are provided through partner financial institutions and licensed service providers. FDIC insurance coverage applies only to eligible deposit products and accounts, and is subject to applicable terms, conditions, limitations, and requirements. Additional information regarding partner institutions, products, and services is available in the applicable terms and agreements.
Ask us the awkward one.
Pricing, limits, what happens at a decline, or whether any of it fits how you already work. We would rather answer it now than after you have signed up.